Familie
Diesel
6 slaapplaatsen
Deli Vilella
Bekijk deze tekst in het Nederlands
The trip was very good and the motorhome was good, the first day Paul was very obsessed with the scratches that were made externally, especially on the exterior windows, which we were looking at, pointing out everything he had, and making videos and exterior photos telling us all the time this but inside we wanted to take photos and there he was in a hurry telling us that inside it was not necessary that there were already streaks on the floor and little things and that inside there was no need to take photos, we returned the motorhome impeccable, in fact I was fixing the curtains that could not be held when going down because many stops were missing. When we had our shoes wet from the rain, we shook them and cleaned them and put them in the shower, this happened to us the last two days, it is seen that according to him this has made some very fine and small lines on the floor of the shower that according to him was the only thing that was perfect in the caravan, and that for this reason he does not return to us the 1000 pounds we paid as a deposit, A real shame, I am in legal disputes, I attach his own photo of the shower telling me that it has no scratches, so you can see the level of demand to justify charging 1000 pounds more.
Reactie van Paul
Thanks for letting us know that the motorhome was very good and that you enjoyed your trip. We work very hard to keep our vehicles in great condition. Unfortunately from time to time guests can damage things, usually the guest is reasonable & admits to this and we only ever charge minimum cost for repairs. In this case you admitted putting muddy shoes in the shower and you were shown the scratches upon return. I believe that your 1 star rating is not a reflection of our service but a bad reaction to having to pay for the damages you caused. Also we have not charged you 1000 pounds for the shower damage so your review is not factual in many of your points
Mark
Alex
Marc
Beverley
Isaac
Chris
